Returns & Refunds

We are absolutely committed to quality and pride ourselves on the quality of the coffee we roast and other items we sell.

If you believe there is an issue with a product you've bought from us, please contact us as soon as possible and we'll work quickly to find a resolution.

Any concerns about the quality of our products should be sent to us via email using the email address hello@cuppersjourney.com. The following procedure will be followed:

Confirmation of receipt of complaint/issue raised via email, detailing next steps, which may (but not exclusively) include:

  • an investigation into the problem with the results shared with the complainant.
  • a refund or replacement, if we deem it a genuine complaint regarding the quality of the product.
  • A replacement will only be considered if the original product is returned unopened, within 10 days of purchase, cost of the customer.


As a coffee roaster we understand that not every coffee will be to every customer's taste however we will not issue refunds or replacements in the event that a customer does not enjoy the taste of a coffee.

Contact us via hello@cuppersjourney.com